Help Center

Live Casino

• How do live casino games work?
• Do all live casino games at HelloMillions feature live dealers?
• What's the difference between an online and a live casino game?
• Is Baccarat like Blackjack?
• What’s the difference between a Banker, Player, and Tie play?

Account

• How do I sign up to HelloMillions?
• How do I update my login details?
• I can’t create an account
• I can't login to my account
• How to reset my password?
• Why is my account blocked?

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Purchases

• Who is B2Service?
• How do I purchase Gold Coins?
• How much do Gold Coins cost?
• How do I cancel or dispute a recent payment?
• My purchase didn’t go through, what should I do?
• I made a purchase but I didn’t get my free Gold Coins. What should I do?

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Verification

• How do I verify my account?
• Which documents are required to verify my account?

Technical Concerns

• How do I troubleshoot errors?
• My game was interrupted or is frozen, what should I do?
• How do I contact Customer Support?

Social Gaming

• What is the minimum age to play at HelloMillions.com?
• Can I play HelloMillions.com casino-style games for free?
• Can I play from my smartphone?
• Can I play from anywhere?
• What is ‘game volatility’?
• What is the Player Safety Policy? (Self-exclusion)

Promotions

• How do I get free Gold Coins?
• How do I ‘Refer-a-Friend’?
• Do my free Gold Coins ever expire?
• When does my account get credited for envelopes?
• What is the welcome rewards for new players?
• My friend got free Gold Coins but I didn’t. How do I get some?

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