Your privacy and data security are our top priorities. To protect your identity and financial accounts, we operate under a strict Data Security Policy.
What you should never send in text chats or emails: Unless explicitly requested by our specialized verification team via an official secure portal link, please never send the following items through customer support messages:
Full credit or debit card numbers, CVV security codes, or complete bank account/IBAN numbers.
Your account passwords, recovery codes, or security tokens.
Unsolicited attachments containing photos of your passport, driver’s license, or national identity card.
What happens if you send this data? If you accidentally share unrequested sensitive data within a message or chat, our support team is trained to perform a permanent redaction. This means any sensitive numbers or text will be covered with a black box (████), and unauthorized file attachments will be permanently deleted. This action is irreversible and is done purely to protect your personal information from unauthorized exposure.