If your account is blocked, please make sure that you’ve entered the correct email address and password.
For your safety, your account will be temporarily blocked for 30 minutes if you enter your password incorrectly more than five times in a row.
If we believe that you have used our service unlawfully or improperly, we reserve the right to limit, suspend, terminate, modify, or delete your user account and/or access to the service. If requested, we can also lock your account for you.
Please contact our Customer Support team if this does not resolve the issue and provide as much detail as possible.