{"count":57,"next_page":"https://support.hellomillions.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":2,"per_page":30,"previous_page":null,"articles":[{"id":38183621700893,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183621700893.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183621700893-How-do-I-unsubscribe-from-promotional-emails-and-messages","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":13867353996189,"created_at":"2026-08-06T16:09:47Z","updated_at":"2026-08-06T16:09:52Z","name":"How do I unsubscribe from promotional emails and messages?","title":"How do I unsubscribe from promotional emails and messages?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:09:52Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>You can update your communication preferences at any time through your account.</p><p>To unsubscribe:</p><ol>\n<li data-list-item-id=\"e104583f32f9c24cac3fc78d8ebe5f79c\">Log into your PlayFame account.</li>\n<li data-list-item-id=\"ead4f92014d4218d3ae1d6d56b94b2bcf\">Go to <a href=\"https://www.hellomillions.com/my-profile\"><strong><span class=\"wysiwyg-underline\">My Account.</span></strong></a>\n</li>\n<li data-list-item-id=\"e9e48de469878cd89535d243f0578fee3\">Scroll to <strong>Communication Preferences</strong>.</li>\n<li data-list-item-id=\"e32d4abcb7d5170fb61b7cbca66024deb\">Select the communication types you'd like to unsubscribe from.</li>\n<li data-list-item-id=\"e04c6d19bcae83cd6d4df30d592d7fc2f\">Save your changes.</li>\n</ol><p>You can also unsubscribe from promotional emails by clicking the <strong>Unsubscribe</strong> link located at the bottom of any promotional email.</p><p>Please allow up to <strong>48 hours</strong> for your communication preferences to be updated. </p>","user_segment_ids":[]},{"id":38183630991645,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183630991645.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183630991645-I-m-having-trouble-accessing-a-promotion","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":6,"section_id":13867353996189,"created_at":"2026-08-06T16:09:25Z","updated_at":"2026-08-27T01:18:01Z","name":"I'm having trouble accessing a promotion","title":"I'm having trouble accessing a promotion","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:09:25Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If a promotional page isn't loading or you're having trouble accessing an offer, try the following troubleshooting steps:</p><ul>\n<li data-list-item-id=\"ee6aea853033c44365f57aceb2836b0f6\">Refresh the webpage.</li>\n<li data-list-item-id=\"e62d05b7bc6223e9f6651bd76461e2c6d\">Clear your browser's cache and cookies.</li>\n<li data-list-item-id=\"e2961b8514b63987639bcc17aa78c7760\">Update your browser to the latest version.</li>\n<li data-list-item-id=\"e3cc7127f05e991601a415ca0ec09c0bc\">Try using a different browser.</li>\n<li data-list-item-id=\"e936ab4f4f846a85b3fe6fb77727f1ff9\">Temporarily disable any VPN, ad blocker, or privacy extension.</li>\n<li data-list-item-id=\"ecef5a93417cc2a4191c15bffe2233a98\">Try connecting through a different internet connection.</li>\n</ul>","user_segment_ids":[]},{"id":38183616668445,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183616668445.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183616668445-I-referred-a-friend-When-will-I-receive-my-reward","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":13867353996189,"created_at":"2026-08-06T16:08:59Z","updated_at":"2026-08-16T11:04:58Z","name":"I referred a friend. When will I receive my reward?","title":"I referred a friend. When will I receive my reward?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:08:59Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If you've referred a friend and are waiting for your reward, please make sure that:</p><ul>\n<li data-list-item-id=\"e84bb99f198757cd00747ef5ee8fc4770\">Your friend signed up using your referral link.</li>\n<li data-list-item-id=\"e2c9b13b6b09de6e23787f9b713640a85\">Both accounts meet the promotion's eligibility requirements.</li>\n<li data-list-item-id=\"e9b7abb191ed7792bb4e86d1ca741d969\">Your friend completed the required qualifying purchase.</li>\n<li data-list-item-id=\"ee37f4ffe912e3646d2e81aaea7255944\">All conditions listed in the <a href=\"https://www.hellomillions.com/refer-friend\"><span class=\"wysiwyg-underline\">Refer a Friend Terms &amp; Conditions</span></a> have been satisfied.</li>\n</ul><p>Once all requirements have been met, eligible rewards are processed according to the <a href=\"https://www.hellomillions.com/refer-friend\"><span class=\"wysiwyg-underline\">promotion's terms</span></a>.</p>","user_segment_ids":[]},{"id":38183644361117,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183644361117.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183644361117-How-does-the-Refer-a-Friend-program-work","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":13867353996189,"created_at":"2026-08-06T16:08:37Z","updated_at":"2026-08-25T21:46:57Z","name":"How does the Refer a Friend program work?","title":"How does the Refer a Friend program work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:08:37Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Our Refer a Friend program lets you earn rewards by inviting eligible friends to join PlayFame.</p><p>To qualify for a referral reward:</p><ul>\n<li data-list-item-id=\"e1b162a802836b51ef9010306b45643eb\">Your friend must register using your referral link.</li>\n<li data-list-item-id=\"e769272410299c67c5cf77d75a2fe529e\">Both accounts must meet the program's eligibility requirements.</li>\n<li data-list-item-id=\"e44fb157e830264f69150d05a7563533b\">Your friend must complete any qualifying purchases outlined in the promotion.</li>\n<li data-list-item-id=\"e0e6f274e39758bdb0d9828f8813d1576\">Both accounts must successfully complete account verification, when required.</li>\n</ul><p>Reward amounts and qualifying purchase requirements may vary depending on the current promotion and your brand.</p><p>For complete details, please review the <a href=\"https://www.hellomillions.com/refer-friend\"><span class=\"wysiwyg-underline\">Refer a Friend Terms &amp; Conditions</span></a> available on our website.</p>","user_segment_ids":[]},{"id":38183614183965,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183614183965.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183614183965-Why-am-I-not-eligible-for-a-promotion","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":13867353996189,"created_at":"2026-08-06T16:08:16Z","updated_at":"2026-08-24T21:47:42Z","name":"Why am I not eligible for a promotion?","title":"Why am I not eligible for a promotion?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:08:16Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Each promotion has its own eligibility requirements, which may vary depending on the offer.</p><p>Some common eligibility criteria include:</p><ul>\n<li data-list-item-id=\"e5cb5d7e5859ae224bc0294d8c4f37357\">Meeting the promotion's participation requirements.</li>\n<li data-list-item-id=\"ecabb452059f87ab5095cad580b31d4d5\">Completing any qualifying purchases, if applicable.</li>\n<li data-list-item-id=\"ef0d116ee794a306212822313e1b55f63\">Participating within the promotional period.</li>\n<li data-list-item-id=\"edcfef0088c66cae9122e1ebf0b206f54\">Complying with the promotion's Terms &amp; Conditions.</li>\n</ul><p>If you don't qualify for a particular promotion, don't worry—new offers are regularly available. Be sure to check the Promotions section of the website and keep an eye on our official communications for future opportunities.</p>","user_segment_ids":[]},{"id":38183596080541,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183596080541.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183596080541-Why-haven-t-I-received-my-promotional-reward","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":6,"section_id":13867353996189,"created_at":"2026-08-06T16:07:55Z","updated_at":"2026-08-26T02:37:13Z","name":"Why haven't I received my promotional reward?","title":"Why haven't I received my promotional reward?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:07:55Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If you believe you qualified for a promotion but haven't received your reward, there are a few things to check first.</p><p>Please make sure that:</p><ul>\n<li data-list-item-id=\"ec70d3c689542681f48ae0e4241b4112b\">You met all of the promotion's eligibility requirements.</li>\n<li data-list-item-id=\"e201627c9835455e50f42301a8ec967cf\">Your participation took place during the promotional period.</li>\n<li data-list-item-id=\"e7ecbd09ad62aa24345d586edeb979296\">Any required purchases or qualifying actions were completed successfully.</li>\n<li data-list-item-id=\"ef40305c884780bb1cfb3f6fe028463ce\">You haven't already claimed or used the reward.</li>\n</ul><p>If you're still unable to locate your reward, please contact our Customer Support Team. To help us investigate, include any relevant information, such as:</p><ul>\n<li data-list-item-id=\"ed89bd51635a2bb93fe09d2ed6392be3e\">A screenshot of the promotional email or offer.</li>\n<li data-list-item-id=\"e2b0f35d7f01834e4090a046cb664ed38\">A screenshot of the website banner or notification.</li>\n<li data-list-item-id=\"ec717b716cb48f8fe47b13d0e40d1d185\">A screenshot of the social media post, if applicable.</li>\n<li data-list-item-id=\"e6b13b6fe836222278a86574e783019cc\">Your purchase confirmation or transaction ID for purchase-based promotions.</li>\n</ul><p>Providing this information helps us review your request more quickly.</p>","user_segment_ids":[]},{"id":38183562626973,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183562626973.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183562626973-How-do-promotions-work","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":13867353996189,"created_at":"2026-08-06T16:07:26Z","updated_at":"2026-08-06T16:07:26Z","name":"How do promotions work?","title":"How do promotions work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:07:26Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Promotions may include welcome offers, free spins, tournaments, daily login rewards, social media giveaways, and other special events. Each promotion has its own eligibility requirements, reward details, and expiration dates.</p><p>Before participating, we recommend reviewing the promotion's <a href=\"https://www.hellomillions.com/terms-of-service\"><span class=\"wysiwyg-underline\">Terms &amp; Conditions</span></a> to understand:</p><ul>\n<li data-list-item-id=\"e683e22a30b01081489aaa51fbe89037d\">Who is eligible to participate.</li>\n<li data-list-item-id=\"e3b681d6684f5d91cce46d1120fa6b26d\">Any purchase or gameplay requirements.</li>\n<li data-list-item-id=\"e9dd95660fe19be7213151b869f404407\">The promotion start and end dates.</li>\n<li data-list-item-id=\"e51b5d4b89d7209988b2d82a1ad9f0622\">How and when rewards are issued.</li>\n<li data-list-item-id=\"edeed42a467f20cc22ede4868273e79bc\">Any game or redemption restrictions that may apply.</li>\n</ul>","user_segment_ids":[]},{"id":38183558205853,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183558205853.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183558205853-Are-the-games-fair","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":13867360878237,"created_at":"2026-08-06T16:06:31Z","updated_at":"2026-08-07T09:15:17Z","name":"Are the games fair?","title":"Are the games fair?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:06:35Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Yes. All games available use certified Random Number Generator (RNG) technology to ensure that every spin, hand, or round is random and independent.</p><p>Because each result is generated independently, previous outcomes do not influence future ones.</p><p>Some games also have different levels of volatility, which affects how wins are distributed:</p><ul>\n<li data-list-item-id=\"e8545112ffa98ac6e157a94a4f4deb16d\">\n<strong>High volatility</strong> games generally offer less frequent wins but may award larger payouts.</li>\n<li data-list-item-id=\"eaeb2546060a75d9d055b5093768d6aab\">\n<strong>Low volatility</strong> games tend to provide smaller wins more often.</li>\n</ul><p>While winning outcomes are never guaranteed, all games are designed to operate fairly according to their certified mechanics.</p>","user_segment_ids":[]},{"id":38183550759837,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183550759837.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183550759837-I-m-experiencing-an-issue-with-a-game-What-should-I-do","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":13867360878237,"created_at":"2026-08-06T16:06:02Z","updated_at":"2026-08-26T17:22:58Z","name":"I'm experiencing an issue with a game. What should I do?","title":"I'm experiencing an issue with a game. What should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:06:08Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If a game freezes, doesn't load properly, displays a black screen, or you're experiencing another gameplay issue, try the following troubleshooting steps before contacting Support:</p><ul>\n<li data-list-item-id=\"ef867a50b9a42c0428db9b487bdbad70a\">Refresh or reload the game.</li>\n<li data-list-item-id=\"e837c4be1e9182d68c6782da076fb971d\">Clear your browser's cache and cookies.</li>\n<li data-list-item-id=\"ec1e95a4e052b4a8cfaaeeebb545340eb\">Make sure your browser is updated to the latest version.</li>\n<li data-list-item-id=\"ea6a4e9fb59439ed009529410dc1dc706\">Try playing using a different browser.</li>\n<li data-list-item-id=\"ecc60b6659e6b39cbb1d191ebd2f9c4bb\">Temporarily disable any VPN, ad blocker, or privacy extension.</li>\n<li data-list-item-id=\"ee5c1cbff93bb0935e818d1f6b9179e3e\">Test using a different internet connection, such as mobile data or another Wi-Fi network.</li>\n</ul><p>If the issue continues, please contact our Customer Support Team and include:</p><ul>\n<li data-list-item-id=\"ea729ed24de36a45896ca109d6465e076\">The name of the game.</li>\n<li data-list-item-id=\"e84fc51f48476a99d6216f4d19237eabe\">A description of what happened.</li>\n<li data-list-item-id=\"e1a2b67169b17c1225fe9b42cab5ab15e\">Any error messages you received.</li>\n<li data-list-item-id=\"ee739b4870c6bafcd8854bc95ee2a302a\">The approximate date and time of the issue.</li>\n<li data-list-item-id=\"e4f20112e1a32e23c43d48d11b63c79ca\">Screenshots or screen recordings, if available.</li>\n</ul><p>Providing this information helps us investigate your report more efficiently.</p>","user_segment_ids":[]},{"id":38183548614557,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183548614557.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183548614557-How-do-I-learn-how-a-game-works","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":13867360878237,"created_at":"2026-08-06T16:05:34Z","updated_at":"2026-08-21T10:39:49Z","name":"How do I learn how a game works?","title":"How do I learn how a game works?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:05:38Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Every game includes its own rules and gameplay information to help you understand its features before you play.</p><p>To view a game's rules:</p><ol>\n<li data-list-item-id=\"e218d24df079fc1c1bdf340c7d62e811b\">Open the game you'd like to play.</li>\n<li data-list-item-id=\"e6e3055635743b8fc2b9b2566d157ab2a\">Select the <strong>Information</strong> or <strong>Help</strong> icon within the game.</li>\n<li data-list-item-id=\"ec3ef63a54ec72a043c0126eb77160c1c\">Review details such as:</li>\n</ol><ul>\n<li data-list-item-id=\"e4904f98604e4332f80541d02a7b9e9b4\">Game rules and paylines.</li>\n<li data-list-item-id=\"e9123aac6c036cc6d65ff2855e7b95fa8\">Bonus features and free spins.</li>\n<li data-list-item-id=\"ea01b9c57e8b338fc3f6ab7cdfdcead6d\">Return to Player (RTP), when available.</li>\n<li data-list-item-id=\"e7b0fccaf259518255e9b1676d145bfc2\">Game volatility, if provided.</li>\n<li data-list-item-id=\"e4b3a9293116ffeffd9571f966c422024\">Jackpot rules for eligible games.</li>\n</ul><p>Since each game is created by its own provider, features and mechanics may vary from one game to another.</p>","user_segment_ids":[]},{"id":38183546850461,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183546850461.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183546850461-How-do-I-report-a-technical-issue","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":6,"section_id":13867377483037,"created_at":"2026-08-06T16:05:08Z","updated_at":"2026-08-23T03:14:28Z","name":"How do I report a technical issue?","title":"How do I report a technical issue?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:05:12Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If you're experiencing a technical issue that isn't resolved after basic troubleshooting, our Customer Support Team will be happy to investigate.</p><p>To help us resolve your issue as quickly as possible, please include the following information when contacting us:</p><ul>\n<li data-list-item-id=\"ea76e12f79a08da18b8720a44a191258b\">A detailed description of what happened.</li>\n<li data-list-item-id=\"eac751163a601c727d4e81e904ce0a03e\">Any error messages you received.</li>\n<li data-list-item-id=\"e0543e058d5b283cdfb155741d266bf42\">The game or webpage where the issue occurred.</li>\n<li data-list-item-id=\"ef21e568c4d3eeef2e827b28ea1b91f69\">The date and approximate time the issue happened.</li>\n<li data-list-item-id=\"ec00288e1c8b7224305a479fdfb6bd979\">The device and browser you were using.</li>\n<li data-list-item-id=\"e6df777772019e98db83a842ec0e836ae\">Screenshots or screen recordings, if available.</li>\n</ul><p>Providing complete information allows our team to investigate your report more efficiently and helps us resolve technical issues faster.</p>","user_segment_ids":[]},{"id":38183545306909,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183545306909.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183545306909-How-do-I-clear-my-browser-cache-and-cookies","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":13867377483037,"created_at":"2026-08-06T16:04:42Z","updated_at":"2026-08-25T09:19:47Z","name":"How do I clear my browser cache and cookies?","title":"How do I clear my browser cache and cookies?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:04:47Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Your browser stores temporary files, known as cache and cookies, to help websites load more quickly. Over time, this stored data can become outdated and may cause loading issues, display errors, or prevent certain features from working correctly.</p><p>Clearing your cache and cookies is often one of the quickest ways to resolve these issues.</p><p>To clear your browser data:</p><ul>\n<li data-list-item-id=\"e39ff4cba0b5d281c45a4b98488393156\">Open your browser's <strong>Settings</strong>.</li>\n<li data-list-item-id=\"e1db925b7e1727ffcbbe1c2b6c705bdce\">Locate the <strong>Privacy</strong> or <strong>Browsing Data</strong> section.</li>\n<li data-list-item-id=\"e99e3b27befaa0e0e0456075d56d06a3e\">Select the options to clear <strong>Cached Images and Files</strong> and <strong>Cookies and Site Data</strong>.</li>\n<li data-list-item-id=\"e04892501ef768c441287b2ba1964d01d\">Choose <strong>All Time</strong> if prompted.</li>\n<li data-list-item-id=\"ed48b54f7083cfab42f044375fd463ed9\">Restart your browser and sign back into your account.</li>\n</ul><p>The exact steps may vary depending on the browser or device you're using. </p>","user_segment_ids":[]},{"id":38183526655005,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/38183526655005.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/38183526655005-Why-Is-the-Website-Not-Working-Properly","author_id":31144251087133,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":4,"section_id":13867377483037,"created_at":"2026-08-06T16:04:06Z","updated_at":"2026-08-23T03:55:35Z","name":"Why Is the Website Not Working Properly?","title":"Why Is the Website Not Working Properly?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:38:55Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>If you're having trouble accessing the website or experiencing issues while playing, there are a few quick troubleshooting steps you can try before contacting our Support Team: </p><ol>\n<li data-list-item-id=\"e645fcd6206549e3b303076b52e30c063\">Refresh or reload the webpage. </li>\n<li data-list-item-id=\"e509f57c8e8905c62323f4b9a94e83c5e\">Clear your browser's cache and cookies. </li>\n<li data-list-item-id=\"e4617ef4080cf4b1f73e8ccc9f0ca9c2e\">Make sure your browser is updated to the latest version. </li>\n<li data-list-item-id=\"e6d60b7217f8b6f1f3d000a86bca470e8\">Try accessing the website using a different browser. </li>\n<li data-list-item-id=\"e22f11b46cf869744b51853e71fc12da1\">Temporarily disable any VPN, ad blocker, or privacy extension. </li>\n<li data-list-item-id=\"e70e2ea8363731d9cc1994a76c1b305e0\">Test using a different internet connection, such as mobile data or another Wi-Fi network. </li>\n</ol><p><strong>If the issue continues after completing these steps, please contact our Customer Support Team and provide the following information so we can investigate: </strong></p><ul>\n<li data-list-item-id=\"e94e3c5038926c93fc1a1949a6c33ec0d\">A description of the issue you're experiencing. </li>\n<li data-list-item-id=\"eedd2403474f3a3810b5f7f67f76d6f1e\">Any error messages displayed. </li>\n<li data-list-item-id=\"ecfdc41d9030cff9d3a09e61170e54d81\">The browser and device you're using. </li>\n<li data-list-item-id=\"e5ddafe839e55b9650e1964996c992cee\">Screenshots or screen recordings, if available.</li>\n</ul>","user_segment_ids":[]},{"id":37775953517085,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/37775953517085.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/37775953517085-Does-my-Address-show-up-on-my-public-profile","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":9,"section_id":13867360091933,"created_at":"2026-07-21T10:28:06Z","updated_at":"2026-08-27T14:27:22Z","name":"Does my Address show up on my public profile?","title":"Does my Address show up on my public profile?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:03:40Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p><strong>Absolutely not.</strong> Transparency and player privacy are core values of the HelloMillions platform.</p><p>Any documentation you upload during your identity check including your government-issued photo ID, passport, utility bills, bank statements, or lease agreements is handled strictly within our secure compliance ecosystem.</p><ul>\n<li data-list-item-id=\"e16cffe68a7e9d7cea824b1eeeb29080d\">Your uploaded files are <strong>100% hidden</strong> from public view. Other players, community members, and search engines cannot see your legal name, physical address, birth date, or document photographs.</li>\n<li data-list-item-id=\"e4338fa366bf80db587c81fd4e6800e95\">Your public presence on the platform is limited exclusively to your chosen player username, which shields your true identity while you enjoy our social games.</li>\n</ul><p>Your information remains locked within our encrypted database for verification and prize auditing purposes only. If you want to check your current verification status, you can view your private dashboard under the <strong>Verification Status</strong> tab in your profile.</p>","user_segment_ids":[]},{"id":37775872356381,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/37775872356381.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/37775872356381-Is-it-safe-to-upload-my-documents-to-HelloMillions","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":13867360091933,"created_at":"2026-07-21T10:27:21Z","updated_at":"2026-08-12T19:56:38Z","name":"Is it safe to upload my documents to HelloMillions ?","title":"Is it safe to upload my documents to HelloMillions ?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:03:24Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p><strong>Yes, it's entirely safe.</strong> Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our platform.</p><p>Our safety infrastructure includes these protections:</p><ul>\n<li data-list-item-id=\"e26f2a9be63696a7c7bdf76fc3708278f\">Your identity checks are handled securely through the <strong>Veriff Verification Engine</strong>, a world-renowned, specialized identity platform trusted by major global financial institutions.</li>\n<li data-list-item-id=\"e410a9af4ea065240463adc200fea97eb\">Every single image, document, and text input you transmit during the verification process is instantly protected using advanced Secure Socket Layer (SSL) encryption protocols. Your raw data is safely encrypted both in transit and at rest, preventing any unauthorized third-party access.</li>\n<li data-list-item-id=\"e8f5945c1624b0c548869395eafe6415b\">Your documents are strictly accessed by authorized members of our compliance squad for structural verification purposes only. We never sell, lease, or distribute your identity files or financial records to outside marketing agencies.</li>\n</ul><p>You can submit your documents with complete peace of mind, knowing your records are entirely confidential and secure. For a comprehensive look at how we store and manage your data, please read our full <a href=\"https://www.hellomillions.com/privacy\"><strong><span class=\"wysiwyg-underline\">Privacy Policy</span></strong></a>.<br> </p>","user_segment_ids":[]},{"id":37775867690653,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/37775867690653.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/37775867690653-Why-do-I-have-to-send-my-documents-to-verify-my-account","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":13867360091933,"created_at":"2026-07-21T10:26:26Z","updated_at":"2026-08-24T22:51:28Z","name":"Why do I have to send my documents to verify my account?","title":"Why do I have to send my documents to verify my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:37:41Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Providing personal identification documents is a standard process required to maintain a safe, fair, and legally compliant environment on the <strong>HelloMillions</strong> platform.</p><p>We require document submissions for three primary reasons:</p><p> </p><ul>\n<li data-list-item-id=\"e078bad16b33fd4770b5c40f21978c89e\">\n<strong>Regulatory Compliance:</strong> As a premier promotional sweepstakes platform, we are legally required to verify that all participants are of legal age (21 years of age or older) and physically reside in a permitted state before accessing social games or completing prize redemptions.</li>\n<li data-list-item-id=\"e3330a5a774ae15f84104bf55d65dafb8\">\n<strong>Fraud Prevention and Security:</strong> Verifying your documents ensures that nobody else can create an account using your identity. It safeguards your personal profile, protects against identity theft, and stops unauthorized duplicate accounts from exploiting our promotional coin drops.</li>\n<li data-list-item-id=\"ea9cbf8956829f2b22fae0ace52166af6\">\n<strong>Redemption Approval:</strong> To safely process and dispatch cash redemptions or digital gift cards, our compliance team must verify that the legal name on the receiving account matches the verified owner of the <strong>HelloMillions</strong> account.</li>\n</ul><p>By completing your verification, you help us keep the platform secure for our entire player community. For more details on compliance, please refer to our Terms of Service.</p>","user_segment_ids":[]},{"id":37775797911197,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/37775797911197.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/37775797911197-Can-I-complete-my-account-verification-on-a-mobile-device","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":8,"section_id":13867360091933,"created_at":"2026-07-21T10:23:45Z","updated_at":"2026-08-24T23:08:30Z","name":"Can I complete my account verification on a mobile device?","title":"Can I complete my account verification on a mobile device?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-21T10:24:05Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<p>Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.</p><p>If you initiate the verification process on a desktop computer or laptop web browser, the platform will present a secure QR code on your screen. You can simply scan this QR code using your smartphone camera to securely hand off your session to your mobile device. This allows you to use your phone's built-in camera to take crisp, high-resolution photographs of your physical photo ID, selfie, and Proof of Address documents without leaving the secure verification session.</p><p>Once your mobile uploads are captured and submitted, your browser session will automatically refresh to confirm receipt, and our compliance team will begin the evaluation pass. If you encounter any technical handoff errors during this process, please clear your browser cache.</p>","user_segment_ids":[]},{"id":37775736623389,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/37775736623389.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/37775736623389-Why-was-my-document-upload-rejected","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":4,"section_id":13867360091933,"created_at":"2026-07-21T10:22:41Z","updated_at":"2026-08-10T22:36:05Z","name":"Why was my document upload rejected?","title":"Why was my document upload rejected?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:36:05Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"<div id=\"page-4\" data-testid=\"page-3\"><strong>Why was my verification document rejected?</strong></div><div id=\"page-4\" data-testid=\"page-3\"> </div><div id=\"page-4\" data-testid=\"page-3\">If your verification document is rejected, you will receive an email explaining that your submission could not be approved. The most common reasons include:</div><ul>\n<li data-list-item-id=\"e49828a0a347740d9146ee7a8e4aff3a6\"><div id=\"page-4\" data-testid=\"page-3\">Blurry or low-quality images that prevent important details from being read.</div></li>\n<li data-list-item-id=\"ee9a0225e08ef2f6c83476980e54a1345\"><div id=\"page-4\" data-testid=\"page-3\">Cropped images where one or more corners of the document are not visible. </div></li>\n<li data-list-item-id=\"e02ade3c2c29f9eb3aafbd8e29e90b113\"><div id=\"page-4\" data-testid=\"page-3\">Glare, reflections, or poor lighting that obscure information. </div></li>\n<li data-list-item-id=\"e2c3dd4a40eddba78dcc732be5edfceae\"><div id=\"page-4\" data-testid=\"page-3\">Altered, covered, or partially hidden document information.</div></li>\n<li data-list-item-id=\"e92e504f2646b5610a7abc7a3a2298d53\"><div id=\"page-4\" data-testid=\"page-3\">Expired government-issued identification.</div></li>\n<li data-list-item-id=\"ec28ec2c0770564456e98e9cb5458c36f\"><div id=\"page-4\" data-testid=\"page-3\">Proof of Address documents issued more than 90 days ago. </div></li>\n<li data-list-item-id=\"e63089fde0f0921763ff6b4e5fb383741\"><div id=\"page-4\" data-testid=\"page-3\">Selfies that are unclear or do not clearly show your face. </div></li>\n<li data-list-item-id=\"e76acc9d42ff6b8b49f26322f9ad929a2\"><div id=\"page-4\" data-testid=\"page-3\">Unsupported or invalid document types. </div></li>\n</ul><div id=\"page-4\" data-testid=\"page-3\"><strong>How can I avoid another rejection? </strong></div><div id=\"page-4\" data-testid=\"page-3\"> </div><div id=\"page-4\" data-testid=\"page-3\">Before submitting your documents, please ensure that: </div><ul>\n<li data-list-item-id=\"e15c6919e81f9e6de03c79223e3d2fd6a\"><div id=\"page-4\" data-testid=\"page-3\">The entire document, including all four corners, is clearly visible. </div></li>\n<li data-list-item-id=\"eeb5a29946226265ee1383246a781b2e5\"><div id=\"page-4\" data-testid=\"page-3\">Images are sharp, well-lit, and free from glare or reflections.</div></li>\n<li data-list-item-id=\"e1eca8804e6ed6f0a86c9c55f5d610218\"><div id=\"page-4\" data-testid=\"page-3\">All document information is fully visible unless specifically instructed otherwise. </div></li>\n<li data-list-item-id=\"eb535ca575ccbb06fe5fb9021fef59c2f\"><div id=\"page-4\" data-testid=\"page-3\">Your identification is valid and not expired. </div></li>\n<li data-list-item-id=\"e638e68acd6987f4c8fe5442985f99fda\"><div id=\"page-4\" data-testid=\"page-3\">Your Proof of Address has been issued within the last 90 days.</div></li>\n<li data-list-item-id=\"e7d115b4ece3da37bba453aa5a3bb3926\"><div id=\"page-4\" data-testid=\"page-3\">Your selfie clearly shows your face without hats, sunglasses, or other obstructions. </div></li>\n</ul><div id=\"page-4\" data-testid=\"page-3\">If your document is rejected, follow the instructions provided in your verification email and submit a new, corrected document through your account's Verification section. If you continue experiencing verification issues or are unable to submit another document, please contact Customer Support for further assistance.<br> </div>","user_segment_ids":[]},{"id":16443073319197,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/16443073319197.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/16443073319197-How-do-live-casino-games-work","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":22,"vote_count":62,"section_id":16442995214621,"created_at":"2024-01-31T09:56:40Z","updated_at":"2026-08-18T21:28:49Z","name":"How do live casino games work?","title":"How do live casino games work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-01-31T09:56:40Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Live casino games are streamed from land-based studios or gaming venues in real time. You get to interact with a real, live dealer, just like in a brick-and-mortar casino. It’s all the excitement of being there, with all the comfort of playing from wherever you are!</p>","user_segment_ids":[]},{"id":13867555969949,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867555969949.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867555969949-How-do-I-get-free-Gold-Coins","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":65,"vote_count":125,"section_id":13867353996189,"created_at":"2023-09-29T01:50:49Z","updated_at":"2026-08-26T20:26:53Z","name":"How do I get free Gold Coins?","title":"How do I get free Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-07-29T07:45:18Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>There are a few ways to get free Gold Coins and play more on HelloMillions.com:</p>\n<ol>\n<li>\n<strong>Email:</strong> keep an eye on your email inbox for special offers.</li>\n<li>\n<strong>Social:</strong> Like our Facebook, X and Instagram pages to enter our competitions.</li>\n<li>\n<strong>Daily Rewards:</strong> Log in every 24 hours to claim your free rewards.</li>\n</ol>","user_segment_ids":[]},{"id":13867548932509,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867548932509.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867548932509-What-is-the-minimum-age-to-play-at-HelloMillions-com","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":9,"section_id":13867360878237,"created_at":"2023-09-29T01:49:04Z","updated_at":"2026-08-12T21:53:38Z","name":"What is the minimum age to play at HelloMillions.com?","title":"What is the minimum age to play at HelloMillions.com?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-13T21:28:43Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Here at HelloMillions, you must be 21 years of age or older and must be a resident of the United States, excluding California, Connecticut, Delaware, Idaho, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, West Virginia.</p><p> </p><p>For more details please view our <a href=\"https://www.hellomillions.com/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\">Terms of Service.</a></p>","user_segment_ids":[]},{"id":13867508879133,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867508879133.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867508879133-How-do-I-troubleshoot-errors","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-26,"vote_count":36,"section_id":13867377483037,"created_at":"2023-09-29T01:46:32Z","updated_at":"2026-08-25T07:55:56Z","name":"How do I troubleshoot errors?","title":"How do I troubleshoot errors?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-09-29T01:46:32Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p><span style=\"font-weight: 400;\">We know that it can be frustrating when your game is lagging, having graphics problems, or is interrupted by freezing. Thankfully, it’s easy to fix these problems. Follow the instructions below to learn how to troubleshoot some common issues.</span></p>\n<p> </p>\n<p><span style=\"font-weight: 400;\">Before we jump into it, please take note of the type of device you’re using (PC or Mac, Android or iPhone) as well as the browser you’re using (Edge, Chrome, Firefox, etc).</span></p>\n<p> </p>\n<p><strong>What’s a cache, what are cookies, why is my browser saving my history, and how do I clear them?</strong></p>\n<p><span style=\"font-weight: 400;\">When you visit a website, your browser caches, or saves, information so that it doesn’t have to re-download the same images and files every time you click the back button or refresh your page. It is recommended that you regularly clear your cache to help your browser run better. </span></p>\n<p><span style=\"font-weight: 400;\">Cookies are files created by your browser that store information specific to you, including things like the name you regularly enter in forms or the items in your shopping cart. Cookies make it easier to use the internet, but it is also recommended that you regularly clear them to free up space and to solve problems that you may experience with some websites. </span></p>\n<p><span style=\"font-weight: 400;\">Your history is a record of sites that you’ve visited. Keeping this history helps you to more easily access sites that you’ve visited before. It is recommended that you regularly clear your browser history to safeguard your privacy, especially if you’re using a shared device.</span></p>\n<p><span style=\"font-weight: 400;\">Follow these instructions to clear your cache, cookies, and history:</span></p>\n<p> </p>\n<p><span style=\"font-weight: 400;\">Note: if you’re not sure what type of browser you’re using, click the help button at the top of your window and then select About.</span></p>","user_segment_ids":[]},{"id":13867453521949,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867453521949.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867453521949-Who-is-B2Service","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":13,"section_id":13850821985821,"created_at":"2023-09-29T01:33:44Z","updated_at":"2026-08-10T17:21:54Z","name":"Who is B2Service?","title":"Who is B2Service?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-07-29T07:44:28Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>All HelloMillions.com payments are issued and processed by B2Services OÜ .<br><br></p>\n<p>HelloMillions.com is owned and operated by B-Two Operations Limited, incorporated in Isle of Man with registration number 021483V and registered office at Second Floor, 18-20 North Quay, Douglas, Isle of Man, IM1 4LE. B2 Services OÜ company number 16579410 is the payment services agent with registered address at Tornimae 5, 10145, Tallinn 10145.</p>","user_segment_ids":[]},{"id":13867445397533,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867445397533.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867445397533-How-do-I-verify-my-HelloMillions-Account","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":66,"section_id":13867360091933,"created_at":"2023-09-29T01:32:06Z","updated_at":"2026-08-21T09:21:19Z","name":"How do I verify my HelloMillions Account?","title":"How do I verify my HelloMillions Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:33:32Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Verifying your identity is a mandatory security process designed to keep your <strong>HelloMillions</strong> account secure, satisfy our strict compliance standards, and authorize your profile for prize redemptions. Our secure validation process consists of an easy, automated two-step gateway.</p><p><strong>Step 1: Identity Verification (ID Validation)</strong></p><ul>\n<li data-list-item-id=\"e3729defae8713281a152ba6cdf7ff099\">You must provide a clear, real-time photograph of an unexpired, government-issued photo identification document.</li>\n<li data-list-item-id=\"e378a3b3c887d9127a057b8ef1cf8a230\">\n<strong>Accepted Document Types:</strong> Passport, Driver's License, or State/National Identification Card.</li>\n</ul><p><strong>Step 2: Proof of Address (POA Validation)</strong></p><ul>\n<li data-list-item-id=\"ebb8bee82d2e13475013a9ae33f259235\">You must upload a clear photograph or official document confirming your residential location.</li>\n<li data-list-item-id=\"ea54c984d386656a3aa6167d37483c898\">\n<strong>Accepted Document Types: </strong>Utility bills (electricity, water, gas), landline or mobile phone bills, bank statements, credit card statements, or formal lease agreements.</li>\n<li data-list-item-id=\"e307e4799132eda604fc9ed1fe2077727\">\n<strong>Strict Validity Window: </strong>Your Proof of Address document must be issued within the last 90 days from the date of submission.</li>\n</ul><div id=\"page-3\" data-testid=\"page-2\"><strong>Technical Upload Requirements:</strong></div><ul>\n<li data-list-item-id=\"ea6a24948d0a8be3811e15d401a2fca52\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>No Digital Screenshots:</strong> For compliance and fraud-prevention purposes, our Veriff verification system strictly bans digital screenshots. You must upload a raw photograph or an official document file.</div></li>\n<li data-list-item-id=\"eafbf6e6eb5ed5322ec0260eb9f5367b5\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Accepted File Formats:</strong> All files must utilize native file extensions.</div></li>\n<li data-list-item-id=\"e99cd2602850590051cb1293ac88d5723\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Maximum Visibility:</strong> Your documents must be placed on a flat surface in a well-lit area. All four corners of the document must be clearly visible inside the camera frame, with no glare covering text.</div></li>\n<li data-list-item-id=\"e3dc3133636cb841ede8e80de82f48b39\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Latin Alphabet:</strong> All document fields, names, and addresses must be printed using the standard Latin alphabet.</div></li>\n</ul><div id=\"page-3\" data-testid=\"page-2\"> </div><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Verification Timelines &amp; Redemption Requirements:</strong> Once you submit your documents through the Veriff gateway, our compliance team will evaluate your files within 48 hours.</div><div id=\"page-3\" data-testid=\"page-2\"> </div><div id=\"page-3\" data-testid=\"page-2\">Important Redemption Rule: To successfully request or process any redemptions on the platform, your account must fully clear this verification process first.</div>","user_segment_ids":[]},{"id":13867366347421,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/13867366347421.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/13867366347421-How-do-I-sign-up-to-HelloMillions-com","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":14,"vote_count":48,"section_id":13850822001693,"created_at":"2023-09-29T01:27:05Z","updated_at":"2026-08-24T01:58:37Z","name":"How do I sign up to HelloMillions.com?","title":"How do I sign up to HelloMillions.com?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:28:31Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Welcome to the community! Creating your <strong>HelloMillions</strong> account is quick and easy so you can get straight to the action. You can join the fun instantly using any of our four secure registration methods:</p><ul>\n<li data-list-item-id=\"e779266a970c0f88abc5c840a5d956a61\">\n<strong>Apple ID:</strong> Select the Apple icon to register seamlessly using your Apple Account credentials. This is ideal for iOS mobile web users.</li>\n<li data-list-item-id=\"e8400f315adda677ef16e8b0040e45125\">\n<strong>Google Account:</strong> Choose this option to connect your existing Google profile instantly. </li>\n<li data-list-item-id=\"e1863cb469a61d7e8d582abc6b3cb1e5d\">\n<strong>Facebook Account:</strong> Select the Facebook icon to register via your Facebook profile. A pop-up will ask for permission to sync your name, email, and profile picture.</li>\n<li data-list-item-id=\"ec63d6965251833da6862b59f73ec8133\">\n<strong>Email Registration:</strong> Enter your first name, last name, valid email address, and create a strong, secure password.</li>\n</ul><p><strong>Important Eligibility Requirements:</strong> Before hitting continue, you must check the box to confirm you accept our Terms of Service and Privacy Policy. By creating an account, you represent and warrant that you are at least 21 years of age (or the minimum legal age of majority in your jurisdiction) and that you are not accessing our social casino from any of our Prohibited Territories where our service is unavailable.</p><p> </p><p>Currently, we do not operate in: <strong>Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Washington, and West Virginia</strong>. (Please note: Our platform will also cease operations in Indiana on July 1, 2026, and in Maine on July 15, 2026. Promotional contests are no longer offered in California, or in connection with a purchase in Tennessee).</p>","user_segment_ids":[]},{"id":16443083016093,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/16443083016093.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/16443083016093-Do-all-live-casino-games-at-HelloMillions-feature-live-dealers","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":5,"vote_count":33,"section_id":16442995214621,"created_at":"2024-01-31T09:57:44Z","updated_at":"2026-08-05T08:34:56Z","name":"Do all live casino games at HelloMillions feature live dealers?","title":"Do all live casino games at HelloMillions feature live dealers?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-01-31T09:57:44Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Yes, all live casino games at HelloMillions.com feature live dealers. Whether you play Gravity Blackjack, Live Roulette, Live Baccarat or any game show, a real dealer will operate or host the game.</p>","user_segment_ids":[]},{"id":14651037477277,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/14651037477277.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/14651037477277-How-do-I-Refer-a-Friend","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":20,"section_id":13867353996189,"created_at":"2023-11-07T08:11:43Z","updated_at":"2026-07-18T02:02:40Z","name":"How do I ‘Refer-a-Friend’?","title":"How do I ‘Refer-a-Friend’?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-13T09:43:14Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>To refer a friend to HelloMillions.com and receive free rewards, please visit our website and click the ‘Refer a Friend’ button in the menu. </p>\n<p>A unique link will be given to you, which you can copy by clicking the \"Copy Link\" button and then share with friends. </p>\n<p>Make sure that your friends sign up using your unique link, so that we can credit your account.</p>\n<p>Please refer to our <a href=\"https://www.hellomillions.com/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\">Terms of Service</a> for more information.</p>","user_segment_ids":[]},{"id":14650900958365,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/14650900958365.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/14650900958365-Can-I-play-HelloMillions-com-casino-style-games-for-free","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":38,"vote_count":66,"section_id":13867360878237,"created_at":"2023-11-07T08:04:15Z","updated_at":"2026-08-06T03:51:27Z","name":"Can I play HelloMillions.com casino-style games for free?","title":"Can I play HelloMillions.com casino-style games for free?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-11-07T08:04:15Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Yes. <a href=\"https://hellomillions.com/\" target=\"_blank\" rel=\"noopener noreferrer\">HelloMillions.com</a> offers hundreds of games to play for free, forever.</p>","user_segment_ids":[]},{"id":14650729816861,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/14650729816861.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/14650729816861-My-game-was-interrupted-or-is-frozen-what-should-I-do","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-4,"vote_count":10,"section_id":13867377483037,"created_at":"2023-11-07T07:58:04Z","updated_at":"2026-08-22T03:13:17Z","name":"My game was interrupted or is frozen, what should I do?","title":"My game was interrupted or is frozen, what should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-11-07T07:58:04Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Don’t worry, our system ensures that any actions you took in your game before it froze will be completed. </p>\n<p>If your game became unresponsive due to an unexpected error like a loss of connection, please try refreshing your browser. You should be able to return to it. Any Gold Coins you’ve won will reflect in your account. </p>\n<p>If your games are being interrupted frequently, please follow these steps:</p>\n<p>1. Clear your browser cache. Click below to find out how to do this on your device:</p>\n<ul>\n<li><a href=\"http://support.google.com/accounts/answer/32050\">Chrome (Desktop)</a></li>\n<li><a href=\"http://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&amp;oco=1\">Chrome (Android)</a></li>\n<li><a href=\"http://support.apple.com/HT201265\">Safari (iOS)</a></li>\n<li><a href=\"http://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac\">Safari (Mac)</a></li>\n</ul>\n<p>2. Ensure that your device operating system is up to date</p>\n<p>3. Close any other open apps to free up memory</p>\n<p>4. Check that your power settings are on High Performance</p>\n<p>5. Check for overheating components in your hardware</p>\n<p>6. Turn off your anti-virus scanner while playing games</p>\n<p> </p>\n<p>Please contact our <a href=\"https://support.hellomillions.com/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Support</a> team if you experience consistent problems and include screenshots or details of the problem.</p>","user_segment_ids":[]},{"id":14650673538077,"url":"https://hellomillions.zendesk.com/api/v2/help_center/en-us/articles/14650673538077.json","html_url":"https://support.hellomillions.com/hc/en-us/articles/14650673538077-Which-documents-are-required-to-verify-my-HelloMillions-Account","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":8,"vote_count":82,"section_id":13867360091933,"created_at":"2023-11-07T07:53:43Z","updated_at":"2026-08-27T17:23:27Z","name":"Which documents are required to verify my HelloMillions Account?","title":"Which documents are required to verify my HelloMillions Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T16:02:20Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>To ensure a seamless verification experience through our Veriff gateway, please review this comprehensive list of accepted documentation. <br><br><strong>1. Identity Verification Requirements</strong> You must submit a clear, unexpired photo of one of the following legal documents:</p><ul>\n<li data-list-item-id=\"e638edf0def652d3d6e03b6b969fbf373\">\n<strong>Government-Issued Passport</strong> (Photo page must be completely visible)</li>\n<li data-list-item-id=\"e058551a5ce44ec262fd3b2823936a074\">\n<strong>Driver’s License</strong> (Front and back images required)</li>\n<li data-list-item-id=\"ee3830c3dc553b6ecc49d7db100508145\">\n<strong>State or National ID Card</strong> (Front and back images required)</li>\n</ul><p><em>Your ID document must clearly display your full legal name, date of birth, document number, and an unexpired expiration date.</em></p><p><strong>2. Proof of Address (POA) Requirements</strong> To verify your residence, you must upload a document issued to your name within the last 90 days. We accept:</p><ul>\n<li data-list-item-id=\"ee7d96c7d7c651e508b06569ba6b5e312\">\n<strong>Utility Bills:</strong> Gas, electricity, water, or waste management invoices.</li>\n<li data-list-item-id=\"eb1f6a58399e9d0651c44e6b4b9ae22c1\">\n<strong>Other Bills:</strong> Landline, internet, or mobile phone statements.</li>\n<li data-list-item-id=\"e1a95069de4ee3849a2f21220529ec3b9\">\n<strong>Financial Docs:</strong> Official bank statements or credit card statements.</li>\n</ul><p><em>Every Proof of Address document you upload must prominently display three critical items matching your profile attributes:</em></p><ol>\n<li data-list-item-id=\"e4678c6410f3ec8b6eadfd65aac21cbf5\">Your <strong>Full Name</strong> (matching your government photo ID)</li>\n<li data-list-item-id=\"ecb1534905f8912812e9dd7637dea68bf\">Your <strong>Current Residential Address</strong> (matching your registered profile details)</li>\n<li data-list-item-id=\"e16b5edab6c5b03d6af2a11b4e5aa162a\">A clear <strong>Issue Date</strong> showing within the last 90 days.</li>\n</ol><p><strong>Information for U.S. and Non-U.S. Customers:</strong></p><ul>\n<li data-list-item-id=\"ea0de3fd662f771f97ba24fed7584bfa1\">\n<strong>U.S. Customers:</strong> Documents must be issued within a permitted state and must not originate from any of our Prohibited Territories.</li>\n<li data-list-item-id=\"ee1239cf601cac6325aa017edfe92ff79\">\n<strong>Non-U.S. Customers:</strong> All documents must be printed using the standard Latin alphabet. If your regional documents are printed in a non-Latin script, you must provide an official, certified English translation alongside the original document for review.</li>\n</ul>","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}